LINKPOINT CENTRAL TRULY SUCKS

Just two weeks ago I signed up with Card Services International as my Gateway provider. The initial setup itself was a problem because my webhost required me to use a proxy server to access their Gateway. Linkpoint's support team had no clue on how to accomplist this. When my webhost provided them with a sample program to use as a guide on howto send/receive XML through Proxy, LinkPoint's support team just backed off saying this is something they would not support.

Anyhow, since I had already paid them the setup fees, I decided to change webhosts. Things were working fine with the new host for almost two weeks and LinkPoint decided to upgrade their API without any advance notice to their customers.

Now the retard programmers that they have working for them, the whole API is a piece of crap. Seems like they put a BETA release into production. They are issuing PreAuth with Authorization code and then the records just disappear off their system. They cannot event trace where the PREAUTH code dissappear off too. Tried caling them and their automated system is announcing a tons of problems and says. While holding on for a support personnel, the estimated wait time is 50 mins. I decided what the heck sat on the phone for almost 40 mins and thats when their system just disconnected me. Called again and this time the wait went upto 60 minutes. Continued to hold on the phone once again and their sytem hung up on me again after approx 32 mins.

I decided that sitting on the phone is a waste so I sent them email and I logged on their system and created a support ticket using their HTML form.

Now think about it folks, a company that is suppose to provide live transactions requires 24 hours before they event give you a SUPPORT ticket number. I am not talking about support itself, just issuing a ticket number takes them 24 hours so no way to follow up before that. And what if no ticket number is issued, well, according to them tough luck.

Its been 72 hours and I have sent almost 14 emails and tried calling them 4 times each time to be hung up on.

So all-in-all, if you are looking for a reliable company that knows a word or two about customer service and post-sales support, DO NOT SIGN UP WITH LINKPOINT!