LINKPOINT CENTRAL TRULY SUCKS
Just two weeks ago I signed up with Card Services International as my Gateway provider. The initial setup itself was a problem because my webhost required me to use a proxy server to access their Gateway. Linkpoint's support team had no clue on how to accomplist this. When my webhost provided them with a sample program to use as a guide on howto send/receive XML through Proxy, LinkPoint's support team just backed off saying this is something they would not support.
Anyhow, since I had already paid them the setup fees, I decided to change webhosts. Things were working fine with the new host for almost two weeks and LinkPoint decided to upgrade their API without any advance notice to their customers.
Now the retard programmers that they have working for them, the whole API is a piece of crap. Seems like they put a BETA release into production. They are issuing PreAuth with Authorization code and then the records just disappear off their system. They cannot event trace where the PREAUTH code dissappear off too. Tried caling them and their automated system is announcing a tons of problems and says. While holding on for a support personnel, the estimated wait time is 50 mins. I decided what the heck sat on the phone for almost 40 mins and thats when their system just disconnected me. Called again and this time the wait went upto 60 minutes. Continued to hold on the phone once again and their sytem hung up on me again after approx 32 mins.
I decided that sitting on the phone is a waste so I sent them email and I logged on their system and created a support ticket using their HTML form.
Now think about it folks, a company that is suppose to provide live transactions requires 24 hours before they event give you a SUPPORT ticket number. I am not talking about support itself, just issuing a ticket number takes them 24 hours so no way to follow up before that. And what if no ticket number is issued, well, according to them tough luck.
Its been 72 hours and I have sent almost 14 emails and tried calling them 4 times each time to be hung up on.
So all-in-all, if you are looking for a reliable company that knows a word or two about customer service and post-sales support, DO NOT SIGN UP WITH LINKPOINT!
Anyhow, since I had already paid them the setup fees, I decided to change webhosts. Things were working fine with the new host for almost two weeks and LinkPoint decided to upgrade their API without any advance notice to their customers.
Now the retard programmers that they have working for them, the whole API is a piece of crap. Seems like they put a BETA release into production. They are issuing PreAuth with Authorization code and then the records just disappear off their system. They cannot event trace where the PREAUTH code dissappear off too. Tried caling them and their automated system is announcing a tons of problems and says. While holding on for a support personnel, the estimated wait time is 50 mins. I decided what the heck sat on the phone for almost 40 mins and thats when their system just disconnected me. Called again and this time the wait went upto 60 minutes. Continued to hold on the phone once again and their sytem hung up on me again after approx 32 mins.
I decided that sitting on the phone is a waste so I sent them email and I logged on their system and created a support ticket using their HTML form.
Now think about it folks, a company that is suppose to provide live transactions requires 24 hours before they event give you a SUPPORT ticket number. I am not talking about support itself, just issuing a ticket number takes them 24 hours so no way to follow up before that. And what if no ticket number is issued, well, according to them tough luck.
Its been 72 hours and I have sent almost 14 emails and tried calling them 4 times each time to be hung up on.
So all-in-all, if you are looking for a reliable company that knows a word or two about customer service and post-sales support, DO NOT SIGN UP WITH LINKPOINT!
posted by Mansoor at 8:05 AM
18 Comments:
For the past few days my clients were having problem with Transactions, every now and then it would give "Object Reference Not Found Error". I check all of Linkpoints documentation and knowledge base and did not find any answer. After exhausting all resources I finally decided to contact LinkPoint and their support tech conveniently replied "Oh yes, we are aware of the problem and it is something on our side and will be fixed in the next release".
Thanks Linkpoint for notifying your customers about bugs and taking your sweet time to getting around to fix it. Talk about customer service, you guys should give customer service classes.
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Oh glad to let everyone know that we decided to switch to a better provider after getting sick and tired or dealing with Linkpoint. We are now using AuthorizeNET and we are so happy. Its been four weeks now and not a single problem. The tranistion itself was a breeze.
If you are looking into developing a .NET DLL to process AuthorizeNET transactions, contact me. I can share mine for free. Why pay per server license to other companies when you can get it for free. And the one I wrote it much better... more efficient in the way it handles and encodes data.
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Linkpoint announced the migration on May 21, 2005 beginning with the first mass-mailing in July 2004.
I dealt with Mansoor personally and Mansoor doesn't follow direction very well at all. Mansoor rants.
So go ahead and trash Linkpoint. Linkpoint has never once been comprised or hacked. AuthorizeNet and VeriSign cannot say the same, both having the lion's share of DoS attacks.
E-commerce programming is not a "cookie-cutter" environment. It assumes the developer is well-versed in e-commerce integration. Our API is not for novice developers.
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The Linkpoint API sucks donkey. It's a faux-XML api where you cannot send a well-formed XML document. You have to go out of your way to mangle it to linkpoint standards.
Do yourself a favor and use anyone but Linkpoint. Their craptastic API is just the beginning of the hell you will experience dealing with these numbskulls.
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Today LinkPoint is just outright not responding. There's a "gee whiz sorry we are down" message on their status page. Great..thanks..
This is in addition to their Win32 com object outright not working on Win2003 servers with service pack 2 installed. During a useless conversation with one of their techs we were told that they didn't even have such a server setup in their test environment. How can you be one of the largest gateways and NOT have a perfectly common server setup for testing? Especially when you force people to use your dinosaur com objects for communicating with the gateway? 100% cock....
Avoid these clowns. There's add-ons. They actually have the nerve to charge a $5/month customer service fee even when they're providing no customer service to you (notice how they hang up on you). Just wait till you try to cancel, and they charge you $75 cancellation fee even AFTER you've gone through the 1 year contract period. LinkPoint is the worst payment system I've ever used.
Hello Mansoor. I just read your post as I do some research for a client who currently has linkpoint and will hopefully be switching with my company eCom Merchant Solutions.
We provide merchant account and gateways for online retailers and I can assure you that you would never have to wait on hold like that through us. Because we are a reseller and a small office we conduct all of our customer customer service and take care of those issues for you!
I would love to discuss this matter with you further as we not only pride ourselves with industry leading customer service but have very competetive rates out there.
Feel free to contact me at anytime. April Navarro 503.496.3187 or april@ecommerchantsolutions.com
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